How can we help?

Before submitting a report, let's try and see if we've already answered your question.
Start by selecting a category or searching below.

Advanced SecurityHaving trouble accessing any websites using a compatible xFi Gateway.

Email AbuseIf you are receiving spam, harassing, phishing, or unwanted emails.

Identity TheftYour personal information was used by Comcast without your authorization.

Network AbuseExperiencing online harassment or issues with network security.

PostmasterIf you're having an issue with sending or receiving E-Mail with Comcast.

Frequently Asked Questions

How do I report online harassment?

If you feel you are in immediate danger

Contact your local law enforcement immediately and file a report to ensure your physical safety.

If you feel you are not in immediate danger

Please document the incident by collecting information that can support an investigation.

Emails illustrating the harassment, including the email headers.
Time-stamped screenshots and URLs that display the harassment.

If you believe we can assist in your harassment investigation, send an email to abuse@comcast.net with the subject line "Harassment Investigation" and attach all evidence you can provide us to support in the investigation.

While Customer Security Assurance may be able to assist, you will be required to contact your local law enforcement agency if you are interested in pursuing legal action, including the identification of a Comcast customer.

If you feel a child is in physical danger while participating in an online activity

The child should first be instructed to tell a trusted adult about the event and then report the issue to the National Center for Missing & Exploited Children at: https://report.cybertip.org.

How do I report child exploitative content?

How do I report firewall intrusion attempts?

Still have a question?

Report an issue. Use our reporting tool to send us an issue we can reach out to you about.